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                 Frequently Asked Questions               

  • I saw a dress I really liked on a promotion, though it's not anywhere to be found on the site. Can I still purchase it?
    We're glad to hear that you're interested in our dresses and lingerie! Unfortunately, as an online dress store, we only have limited stock of each item and once it's gone, it's gone. If you saw a dress on promotion and it's no longer available on our website, it's likely that it has sold out. We source our dresses second-hand what are oftenly one-of-a-kind or offsale, which means that we don't have control over the stock available to us. We recommend checking our website frequently or to stay up-to-date on our latest promotions and new arrivals. Thank you for considering Evangeline May as your go-to online dress store!
  • Do I save money when shopping with Evangeline May?
    Yes, Evangeline May does sell second-hand lingerie meaning nothing will be at retail price, and there are a number of great reasons to consider purchasing pre-owned items. By choosing to purchase second-hand lingerie, you can not only save money, but also do your part to protect the environment by reducing waste and extending the life of garments. At Evangeline May, all pre-owned lingerie is carefully inspected to ensure that it meets our high standards of quality and cleanliness, so you can feel confident in your purchase. Plus, buying second-hand lingerie can be a great way to add unique and individual pieces to your collection, with options that may not be available elsewhere. We invite you to explore our selection of second-hand lingerie and discover the possibilities for yourself.
  • What sets Evangeline May apart from other online lingerie stores?
    Evangeline May is a unique online lingerie store that offers more than just a wide selection of lingerie and dress brands like Victoria's Secret, La Senza, and Ann Summers at affordable prices. We also upcycle and fix the clothing we sell to give them a new life, avoiding additional waste and saving our customers a lot of money. This approach is part of our core ethos where we believe that being eco-friendly and socially responsible is not only good for the planet but also benefits the community and the economy. By actively reducing waste and reusing materials, we contribute to a sustainable future while offering quality products that are affordable and ethically-made.
  • Does Evangeline May sell second-hand underwear?
    No, we do not sell second-hand underwear, pants, or thongs. At Evangeline May, we ensure that all our second-hand bras and lingerie dresses are thoroughly cleaned and inspected before being sold. However, we believe it is incorrect to resell underwear due to the potential health and hygiene issues that may arise. Therefore, we only sell brand new underwear, which we verify as being unused and in pristine condition, with or without tags. We take our responsibility to our customers seriously and prioritize their safety and satisfaction.
  • Does Evangeline May offer any offsale items?
    Yes, Evangeline May offers second hand lots of offsale items. We take pride in providing our customers with high-quality lingerie that is both affordable and fashionable. All of our offsale items are discounted from their original prices in stores, making them a great option for anyone looking for budget-friendly lingerie without compromising on quality. Please note that due to the unique nature of these items, availability may vary. We recommend checking our website frequently for new products and sales.
  • What's Evangeline May's refund policy?
    REFUNDS DUE TO SIZE OR UNWANTED PURCHASE We accept returns under any order or item on that meet our following conditions: - Your Order has been marked as delivered for 14 days prior to a refund request. - The EVANGELINE-MAY tag and or attached accessories are not removed. - Pants/Underwear cannot be returned due to hygiene reasoning and risks. Contact us via our websites chat box or email: contactevangelinemay@gmail.com REFUND DUE TO FAULTS - REMOVED TAG At Evangeline May, we stand behind the quality of our products. If you receive a faulty item, please contact our customer service team within 14 days of receiving your order . You can reach us via email at contactevangelinemay@gmail.com, and we will be happy to assist you in processing a refund or exchanging the item for a new one. Please provide clear photos of the faulty item and a brief description of the issue to expedite the process. Though, please keep in mind we re-take photos of each individual item before packing in the shipping bag. This is to provide our own proof against buyers who request refunds due to reasons such as "only wearing once." If you need more information as to why we cannot allow this read the paragraph bellow. We strive to ensure that our customers are satisfied with their purchases and will work diligently to resolve any issues with faulty items promptly and to your satisfaction.
  • Can I return lingerie that doesn't fit or that I don't want?
    We accept returns under any order or item on the following two conditions: 1. Your Order has been marked as delivered for 14 days prior to a refund request. 2. The EVANGELINE-MAY tag and or attached accessories are not removed. 3. Pants/Underwear cannot be returned due to hygiene reasoning and risks. Contact us via our websites chat box or email: contactevangelinemay@gmail.com

If you're still struggling with finding your solution, make sure to contact us using the chat box bellow.

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